Refunds for goods: how to do it right?

In our country, consumer rights are protected by law.

And this means that the purchased goods of inadequate quality can always be attributed to the seller and take back their funds or - exchange it for a similar one.

"This is in theory," you will say, "but is it possible to implement this in practice?".

Of course! Just need to figure out how to return money for the goods , in which cases it can be done and where to address, if the seller does not want to compensate you for an unsuccessful purchase.

If you do not take care of your own interests, then no one will do this for you.

Refund for goods: when can this be done and when is it not?

Return of money for the goods is not too difficult procedure, but only in the event that the buyer and the seller have reached the compromise.

Problems arise when the buyer requires the impossible or the seller consciously goes to a conflict.

1) Can I return money for the goods and in what cases is it feasible?

Despite the fact that both in Russia and in Ukraine there are laws that protect consumer privileges. There it is written in black and white that you can exchange goods, if it is of poor quality, its characteristics do not suit you.

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The exchange is given 14 days from the date of purchase.

When can I return money for a product that does not suit you? Only when:

can not find an equivalent, for example, this dress is not enough for you, but a larger size has already been bought, or the purchased product was the last sample and there simply is not anything to replace;
the seller is not against refunding your money( this is the best time to clarify before buying: "I take the last size of the trousers? And if they do not suit my husband, can I bring back and take the money?").

Not all sellers agree to return money for the goods for no apparent reason. But to exchange one thing for another is usually not difficult.

Mystery shopper - a thunderstorm of negligent sellers

You are given 2 weeks for the exchange of goods if:

at home found on it a flaw or damage;
, you realized that this cut is not for you;
it turned out that the thing is uncomfortable for wearing( you need to make sure that you do not have any footprints on your shoes or clothes);
you made sure that you made the wrong choice and you had to take "that, another service";
this product is not useful to you, but you agree to an equivalent.

2) When can the seller refuse to refund money for the goods?

Imagine that you can not exchange goods( and not through your fault, just no analogue in the store) and the seller is ready to return the money.

Take back your money will come when you:

made a purchase no later than 14 days ago;
retained all of the manufacturer's labels and packaging package;
brought a check confirming the purchase exactly in this market;
did not leave on the gimmick traces of socks or misuse;
did not damage the product while it was with you.

Simply put, to return money for the purchased goods, you need to bring it to the store in the condition in which you bought it, without forgetting at the same time about the goods receipt.

3) For which goods can not refund the money?

Carefully refer to the purchase of goods from a special list: they can not be changed.

Such a list is known to consumers of any developed power. And, before buying any product from the list, you need to carefully examine it and make sure that it is suitable for you, has no damage and this is exactly what you need.

The following goods are not eligible for exchange:

1.	Medications and homeopathic preparations
2.	Underwear, tights, hosiery, socks
3.	Swimsuits
4.	Personal hygiene products
5.	Household chemicals
6.	Fertilizers and poisons from pests
7.	Plastic tableware
8.	Cloth cuts and other goods that are sold per meter
9.	Perfumes and cosmetics
10.	Products made of precious metals and stones
11.	Plants and animals
12.	Firearms and their parts
13.	Technically complex products with a warranty period( they are subject to repair or replacement during the warranty period)
14.	Printed publications, video and audio cassettes,

discs As you can see, the list is quite long, so it is worthwhile to specify in advance forwhat kind of goods you will be able to get back your money, and which one - no exchange, no return.

How to return money for the goods: the algorithm of actions

So, you bought a substandard product. You know that there is nothing to offer you to replace the store, because you took the last copy. So, option one is to return your money.

The algorithm for the return of money for goods is as follows:

Walk to the store.

Take the defective item, the manufacturer's labels, shop packaging, accompanying documents, etc., without forgetting the sales receipt, and go to the store where you purchased this product.

It is not superfluous to take a passport - some shops ask you to show it for a refund.
Oral request.

Contact the seller with an oral request, describing the situation to him. If the seller does not go into contact, contact the higher authorities: the manager, the director, the owner, etc.

Keep dialogue calmly and efficiently, you do not need to start a scandal from the doorstep and break into a hysterics.
Meeting the requirements of the store.

Having reached a compromise in the matter of refunding money, you still have to fulfill some store requirements that do not contradict the law and do not infringe your rights, for example, fill out a questionnaire or write a written application.
Drawing up a written claim.

If an oral compromise could not be reached - both the seller and the owner of the market do not agree to return your money, believing that "it's not such a big marriage" or "you had to look what you buy", you do not have to start a scandal or throw up threats.

Calmly warn these mountain businessmen that they are violating the law, which means that you will write a written claim and sue.

The claim can be written here on such a sample in 2 copies:

and deliver one of its copies to the representative of the store, asking to sign the receipt on the second copy. You can also send one of the copies by letter with a notification.

Seeking help.

If for a couple of weeks the addressee is not at all on your request and does not intend to return the day, bring to the case the Russian Rospotrebnadzor or the Ukrainian inspection that protects consumer rights.
Court action.

The court is the last instance to be contacted. You need to do this only when you can not return the money you spent in any other ways.

Please note that you will have to spend on shipping costs, so you only have to sue if you are talking about a large amount of refund. The statement of claim can be drawn up for this example:

Is it possible to return money for the goods purchased in the online store?

Internet shopping today beats all records of popularity, so it's important to know if it's possible to return money for a product purchased in one of the online stores.

1. "Return money for the goods? Aha, schaz! »

Online stores have become very popular with consumers relatively recently.

Among them, in terms of money back for goods, there are two types of players:

, those that work in the market for a long time, value their reputation and have a well-functioning system of buying and returning goods;
are those that have not yet fledged, therefore, due to their young age, they can make some mistakes;
scammers, who want to cut down more dough and disappear.

It is extremely important for every buyer not to become a victim of the third category, because if the online store maliciously goes on offenses, it will be very difficult to achieve justice.

And if we are talking about some inexpensive purchase, then in 99% of 100% the buyer will spit on a refund to save his nerves.

In addition to official online stores, there are also unofficial sellers, who live mostly in social networks, which are better to stay away, because they do not care about consumer rights at all.

My friend Ira became the victim of such an enterprising mother in a decree. She herself was added to her as a friend of Vkontakte and from time to time post photos of "quality factory things that you can buy without a store mark-up."

One day a girlfriend was tempted by a beautiful white blouse, which cost only some 7 dollars. The Internet seller demanded 100% prepayment, praising its honesty and quality of the goods.

After 2 weeks, the blouse arrived. When Ira took her, she was horrified. Instead of the proper quality( 100% cotton, factory tailoring), something synthetic with protruding threads came. Yes, and instead of the size( "I wear 44 size, M-ku", - not once explained Ira) came S-ka that refused to converge on the chest.

To return money for the goods enterprising mother in the decree refused, saying that: "What else did you want for that kind of money!" And "This manufacturer M-ka - it's like the other S-ka, it was better to clarify."

It really was not about big money, so the girlfriend decided not to waste her nerves on the fight, especially since the work was hard and without guarantee of a positive result.

Ira has broken herself and warns all friends: "We should not contact private intermediaries. You can buy on the Internet only from official online stores. "

2. How to return money for the goods purchased in the online store?

I and my friends often buy goods in online stores.

If we talk about large implementers such as Modna Kasta, Le Boutique, Garne, Lamoda and others that have been operating on the Ukrainian market for a long time, they provide for a refund even if the goods are simply for you,just did not like. And certainly no problems arise if the size did not fit or a defective item arrived.

So, for example, the order form of the online store "Modna Casta" looks like and the application for a refund:

Other official online stores are working on a similar pattern.

If the item does not suit you, you can return money for it. Here's what you need to do:

Considering and trying on the goods that you have come to, take care of the labels and labels of the manufacturer, so as not to tear them off.
Save all receipts and even packing until you decide: leave the goods or return it.
Do not delay more than 14 days, if you still decide to return the money for your goods.
Fill in the application, indicating:

the goods you want to return( it can be as one item from the list, and all);
the reason for which you return the goods( it can be purely formal - no one will dig, lied or not);
way of refund( to a bank card, to a personal account in an online store, postal order, etc.);
your contact information;
date of filling in the application.

To stock a product by enclosing a completed application, and send it all to the online store in one of the ways indicated by it.

If you do everything right, then within a few weeks get your money back.

Trying to return your money for the goods, remember that:

Pay for shipping( including the last one - for return of goods - it is for you).
There is a list of things( it is the same as in traditional markets), which are refundable only if defective or damaged ones have arrived.
If you make a mistake by filling out an application or sending goods, then you can not get back your money and only yourself will have to blame for this.

In the case when you, having pozarivshis "cheap fish", were the victim of a scam, to return back the money paid, it will be very difficult.

You can try to sue the deceiver by collecting all the evidence of his guilt( bank statements, postal receipts, correspondence screenshots, papers sent by the online store along with the goods), but no one guarantees you a victory.

A more reliable way to punish a fraudster is to write about him a lot of bad reviews on all popular venues in order to deprive him of funds from trusting citizens.

How to return a technically complex product?

The answer to this question is given by a professional lawyer:

And yet, in order not to understand, how you can return money for the goods , it's better to look at what and from whom you buy. Sometimes the desire to save leads to even greater spending.