Guarantee for tooth filling according to the law, for treatment, dental services, prosthetics

Each patient of the dental clinic wants to know how much the guarantees for tooth filling according to the law and whether they exist at all.

Dentists, based on current legislation, develop internal regulations on the provision of paid services and the provision of certain guarantees to patients. They are installed both on the material itself and on the quality of the service provided.

We understand the definition, its meaning

The guarantee for treatment in dentistry is the period of time during which the clinic bears responsibility for the actions taken and the preservation of the integrity of the established dental material.

In the event of a poor-quality service during the warranty period, the patient has the right to demand:

• eliminate deficiencies or conduct repeated therapy free of charge;
• reimburse expenses to eliminate the negative consequences of treatment.

The warranty is valid from the date of complete completion of the work.

What lawyers say, what the laws tell us

According to the rules for the provision of medical services and clauses of the consumer protection law, the patient has the right to receive compensation for his expenses due to unqualified treatment or poor quality of the material, both during the warranty period and throughout the entire period service. But it is important to remember several important nuances that an experienced lawyer talks about:

In the event of negative consequences of therapy, the patient must reasonably prove that this arose not through his fault, but as a result of unqualified actions of the doctors of the dental organization.

In their internal regulations and contracts for the provision of medical services, clinics are required to indicate:

• the procedure for filing claims;
• types of work and materials with warranty obligations;
• the frequency of mandatory preventive examinations;
• regulations oral hygiene;
• principles of caring for dentures, veneers and implants.

Warranty Obligations - Basis for Proceedings

Dental clinics guarantee the following conditions for the safe treatment of patients:

1. Provision of services, subject to licenses and certificates.
2. Drawing up an individual therapeutic plan.
3. Providing information on the results of the survey.
4. The use of anesthetic drugs, taking into account subjective intolerance, age and existing allergic reactions.
5. Compliance with the rules and regulations for the sterilization of surgical, therapeutic instruments and devices for examining the oral cavity.
6. Conducting preventive examinations to control the quality of services provided.
7. Application of materials with valid expiration dates.
8. Determination of the sequence of actions in the event of a warranty case.
9. Achievement of guaranteed work results.

What is the warranty period?

According to the law, each organization sets the terms of guarantees for treatment and dental fillings independently.

Recommended the warranty periods are calculated within 1 year from the date of installation of the permanent seal and 2 years for the service life of the filling material. Covers therapeutic treatment for the following indications:

• dental injuries resulting from trauma;
• superficial and medium caries;
• restoration of the tooth surface;
• installation of veneers using composite materials;
• preparation for prosthetics.

Warranty periods can be reduced with a high level of carious lesions, when the KPU indicator (the sum of carious, filled and extracted teeth in one person) is above 13 units.

Warranties for dental prosthetics, as well as for other dental services under the law of the Russian Federation - what each clinic sets independently, based on the terms provided by the manufacturer of the material and other factors.

Replacing the seal is the right of the consumer

You can replace a permanent dental filling under warranty in the following cases:

• loss or destruction of the seal;
• the appearance of signs of secondary caries in the form of a dark strip around the filling;
• the appearance of painful sensations as a result of poor-quality treatment of root canals.

Temporary filling materials are not covered by the warranty.

What the client can count on

The patient has the right to use the guarantee only for certain types of services carried out in the clinic. There are works for which only the percentage of the successful result of their implementation is established - from 90% and above. These include tooth extraction surgery and implantation, which can cause the following complications:

• wound infection in the postoperative period;
• poor survival and implant rejection.

Installation implants performed only after a thorough medical examination. Implants are made of high-tech titanium alloys; their service life is guaranteed for up to 5 years. In case of non-observance of the operating conditions or physical injury resulting in the detachment of the implant, the guarantee for restoration of the structure does not apply.

When the obligations set by the clinic do not apply

Warranties for the services provided by dental organizations may be partially or completely canceled in the following cases:

• failure to follow the doctor's recommendations on oral hygiene;
• untimely message to the attending physicians about the complications that have arisen;
• refusal of the patient in the prescribed hardware examination and the established treatment plan;
• existing changes in gum tissue caused by diseases periodontium;
• the occurrence of diseases and the associated long-term use of drugs that negatively affect the condition of the gums and teeth;
• correction of poor quality treatment performed in other hospitals.

Dental clinics' warranties usually do not apply to the fixation of decorative ornaments, enamel whitening and treatment milk teeth.

Carrying out therapy at a high level does not cause discomfort or painful sensations, does not lead to negative changes in the state of health.

In the event of adverse effects of therapy, disputes between the patient and the doctor, are resolved in the working order or when applying to the courts in accordance with the current legislation.