Why can not I log in to MyAliaspress, although the password is correct: the reasons. I can not log into my account. Aliexpress: what should I do? How to log in to Aliexpress in Russian, if you forgot your password?

In the review all possible answers to the questions: why can not I go to Aliexpress and what should I do?

Why can not I login to my account, my profile, my page, My orders for Aliexpress from my computer, although the password is correct: possible reasons

All users of Aliexpress face problems sooner or later. The table contains possible reasons for the incorrect operation of the sections of the website AliExpress and the algorithm of user actions in each individual case.

For detailed information about the section of the site, you can familiarize yourself with the personal account by clicking on the link.

Possible Cause	User Response
Site Malfunction.	Wait 2-3 hours. If you want to write a message to the Site Support Service.
Technical works.	Administration of the site always notifies about the time of technical works. Carefully study the information on the main page of the site.
Site update.	Wait 1-2 hours.
Problems with the browser installed on your computer.	• Change the device. For example, try to go to the desired section of the site from a smartphone or tablet, and not from a desktop computer. • Try using a different browser. • Connect Turbo mode if you work with Opera. • Clear the files stored in the cache and delete the cookies. • Try again using incognito mode.
The work of the site is blocked by the antivirus installed on the user's device.	Enter the site of Aliexpress in the so-called trusted zone. The algorithm for creating a Trusted Zone is described in the Help section of your antivirus.
The browser memorized the wrong password and enters it automatically. The user enters an incorrect password.	Even if you are sure that enter login and password correctly, insure yourself and check: • input language;• Caps Lock button, etc. After verification, enter the data again.

In addition, you can use the following methods:

• authorize through the Alibaba base site;
• authorize through any of the social networks to which your account is "tied" to Aliexpress;
• try to enter your dashboard through the function you recently watched.

I can not access my account Aliexpress: problems with the browser

Your actions in case of problems with the operation of the browser are described in the previous part of the review.

Can not log into account Aliexpress: errors when entering the password

Check:

• input language;
• button Caps Lock

As a last resort, activate the function Forgot password and follow the system prompts.

I can not access my account Aliexpress: possible account lockout

The table describes all the possible reasons for blocking access to the section of the site Dashboard .

Blocking reason	Explanations
The account remained without confirmation.	Check your email and follow the link provided to you by the site service.
Information verification.	As a rule, the administration notifies about its actions. The letter-notification comes to the electronic mailbox or appears as a pop-up window when you enter your personal cabinet. As a result of the audit, the administration can request additional information about the buyer whose account is being checked.
Frequent change of payment methods.	The administration of the site is very cautious about customers who use several bank cards and web purses to pay for their purchases.
Low customer rating.	Do not forget that the rating is both for sellers and buyers. The lower your customer rating, the more questions you have from the administration of the trading platform.
Frequent ordering without further payment.	Among the customers of Ali, there is an opinion that deferment of payment for an order may prompt the seller to provide an additional discount for the goods. However, if such a situation repeats from the order to the order, the system automatically enters the account in the list of unreliable.
Frequent opening of disputes.	Before you enter into a dispute, carefully check all of your arguments. If the dispute is opened on a "flat spot" without confirmation of the fault of the seller, the administration reserves the right to block the account.
Payment for an order from someone else's payment card.	Even if this is a map of your close relative, the administration of Aliexpress does not know about this and this is the reason to block your account in order to avoid problems.
Working with the seller Ali outside the trading platform.	Avoid these situations, even if the seller himself offers them. This is a direct violation of the rules of the trading platform.

If the account is still blocked without recovery, you will have to open a new one. However, please note that the system will check your IP address and if it matches the address of the blocked account, all your efforts will be unsuccessful.

Why can not I log into my account from my mobile phone to Aliexpress?

Possible cause:

• application crashes;
• technical works;
• unstable work of mobile network;
• incorrect input of login or password.

How to log in to Aliexpress in Russian, if you forgot your password?

• Go to the main page of the site, open the My AliExpress menu and activate the login button.

My AliExpress menu on the main page of the site

• In the window that opens, activate the line Forgot password and follow the system prompts.

The login window on the website of Aliexpress

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