Turning to a store for a particular product, many buyers are acquiring the problem of using it. The country's legislation provided for the possibility of returning the amount specified in the purchase agreement or check. To perform the operation, you need to draw up the appropriate paper.
How to write a claim for a refund for goods
You can draw up a pre-trial letter about returning money for products of inadequate type or quality independently or involve a lawyer in the process if you do not know the rules for writing such a paper. In order for a claim for a refund to be in the correct format, you need to know how to form it yourself, which points must be specified inside the text.
Rules and procedure for claiming
The claim for refunds is formed according to the following instruction:
- First, specify the name of the organization where the claim is to be sent. An appeal to the director or other official who receives the document is an important part of the paper, be sure to write this information.
- In the request below, indicate your name, telephone number and place of residence.
- The next step will be writing inside the form, where and when the statement was drafted.
- In the center of the next line, type the word "Claim".
- The following is the main part of the document, which should be specified:
- date when the purchase of the product occurred;
- the circumstances of the purchase;
- is the reason why you need a refund.
- Be sure to specify the period for which you must provide money.
- As an attachment to the form, other documents are attached. Their list should be indicated.
- If you make a claim independently, sign your name. When acting through a representative, he must sign the paper. In addition, you will need to attach a copy of the attested power of attorney.
Application for a refund for goods must be in the form of 2 copies. The copy that you take away should be assured by the seller, in the same place you need to put the date when the paper was accepted, the transcript of the signature and his position. If your claim for a refund is not considered, or you do not receive money for a long time on an account with a bank, you should apply to the court. It is important to draw up a statement of claim correctly. For the services of a lawyer, the defendant pays. After the filing of the claim, just copy the copy to the company, which was sued.
Deadlines for filing and review of
The law protecting the rights of buyers stipulates that a claim for a refund is allowed to be filed until two weeks have elapsed since the purchase of the product, the day of purchase is not taken into account. If you act on behalf of a company( legal entity), such a document can be considered up to 30 days. When the demand is made by an individual, the company to whose address it was sent must reply to the citizen within 10 days.
Example of a request for a return of funds
To prepare a document of the proper form you will be assisted by a sample claim for a refund( names and names are given for an example):
Director of OOO Smart
Matveyev SS
Moscow, st. Brest, d. 25
from Ivanova Irina Igorevna
Moscow, str. Podolsky Kursantov, 12, apt.44
tel.: + 7-ХХХ-ХХХ-ХХ-ХХ
Moscow
May 11, 2017
CLAIM
May 3, 2017, I carried out the purchase of your cell phone in your store. By turning it on May 05, 2017, I found the inability of the battery to charge. I took the device to a specialist and received an expert opinion that the malfunction found was an industrial fault.
Based on these facts, I believe that the phone I bought at your outlet was inferior. Based on the text of the Law "On Protection of Consumer Rights" I am sending a request to return to me the amount of 14,000( fourteen thousand) rubles paid for the device.
Based on the text of the Law "On Protection of Consumer Rights", I ask you to respond to this statement and take actual measures to resolve my issue of refunding money paid for low-quality products until May 21, 2017.
If you do not take these actions, I will be forced to forward the claim to the court.
Signature:( your signature) Ivanova II