In Russia there are several companies in the market of mobile operators, which are absolute leaders. These include Beeline, which provides communications throughout the country. Each such company necessarily has a free customer support center. Below is described how to get through to Beeline's operator in many ways.
How to make a call to Beeline
Consultation with the technical call-center of the company may be necessary for a variety of reasons, from problems with communication, Internet connection, finishing with the specification of the terms of the new package. Only an official representative can give a full and correct answer. The Beeline hotline works around the clock, communication with the dispatcher is provided through various services and services, which are described below.
operator's short number The simplest and free option is a call to the Beeline's short number. For this you do not need funds in your account. From your personal mobile you need to dial 0611 - and you will get to the menu of technical support of the operator. Then the procedure is as follows:
- listen to the answering machine, it will prompt you to press one of the buttons that corresponds to the specific problem that has arisen;
- if your question does not apply to any of the items, do not click anything;
- after that you will be transferred to the conversation with the dispatcher, who will help you.
Order a call back
In some cases, the customer can not reach the technical support officer because of the long queue to the service center, so you can leave an application asking to call you back when a free dispatcher appears. To do this, you need to contact through the set of digits 0611, wait for the call, and then add another 1. This activates the function "we'll call you back", but it works only if there are no free employees of the center at the moment.
If there is an access to the network, then the operator's website has the opportunity to issue a request for a return call through the form of communication. To do this, you must specify your name and surname, contact phone number, e-mail. In the comments, you need to specify your question in order to speed up the consultation process. This callback option is not as fast as a short dial.
Federal number Beeline
You can call directly to the federal number of the company, if there is such a need. There are several options that are used when you need to talk about a particular problem. Use these numbers for:
- to find out the solution to problems with modems - 8 800 700 06 11;
- Internet settings on the mobile and the problems with it - 8 800 123 45 67;
- provides solutions to problems with home Internet, TV, phone - 8 800 700 80 00.
How to call to Beeline from a city phone
There are situations when the smartphone does not work, and at hand there is only a home phone. In these cases, the help service of Beeline is available at the city number +7 812 740 60 00. The conversation with the employee of the company takes place according to the scheme, as well as when calling from a mobile phone. First, you need to listen to the answering machine, then either select the desired item, or wait for connection to the dispatcher. From a landline phone, you can also call federal numbers - this is another way how to contact the operator Beeline.
How to contact Beeline
The company always tries to solve your problem without a live conversation with the operator, using online instructions on the phone and on the site. Subscriber service Beeline receives a load, which is not always capable of processing. On the client side, there is often a need to find out the answer to the problem that the answering machine can not solve. In order not to waste time and not to go to the office, you should know how to contact the operator Beeline directly.
Sms service
If the question is not very urgent, and you have time to wait for the answer, you can get a connection with the operator Beeline via SMS.To do this, write a message with your question and send it to 0622. This service is provided free of charge. Within a day your mobile will receive a response from the dispatcher in the form of the same sms message. The service is open from 7 am to 1 am Moscow time.
Beeline chat with specialist
There is another way how to quickly contact the operator Beeline - chat with a specialist. To do this, go to the company's website in the section with contacts. There will be a window with the name "Chat with a specialist", click on it. This is an online tech support in the form of a chat where you have to enter your details for a conversation with a representative. The answer should wait, as a rule, no more than 2-5 minutes.
Whatsapp Beeline
This application has gained a high popularity among smartphone users, so the company is given the opportunity to communicate through it. To do this, add only + 7-968-600-0611 to the contact list. After that you can communicate with the dispatcher and get out of the conversation at any convenient moment. Do not try to call this number, because it is not intended for voice calls. The cost of the service is charged according to the rules of the application, Internet traffic is used for payment.