Users of cellular communication sometimes face the fact that money is lost from the account, it is impossible to connect the necessary function, service, or do not leave advertising messages and calls of hidden subscribers. In such cases, it becomes necessary to contact the subscriber center of your provider. For this, there is no need to contact the company's office, you can call the dispatcher and solve the problem. Let's look at how to do it to Megafon customers.
Features of connection with the operator Megaphone
If you are a Megafon user, wherever you are, in Moscow or a small village, you always have the opportunity to get all the necessary information when there are any situations related to network maintenance. To do this, contact the dispatcher of the service center in any way. By dialing one of the technical support numbers, you will be connected to an answering machine, which will step by step explain how you should act to get acquainted with the necessary information.
In the help immediately, before connecting to a call center employee, you will receive data on the company's tariffs. Once the answering machine lists the entire list of services, select the question that interests you. To do this, click on the desired buttons on your device. If you want to be connected directly with a call center specialist, you need to dial "0".
How to call Megafon from your mobile for free
To get free information about company services, tariffs, if you have any problems with communication or payment, use your cell phone. You can do this, even if there is a negative balance on it or there is no money on the account. When connecting to an operator, you will not be charged a single penny. There are several ways to get acquainted with the necessary information.
Contact operator for a single number for subscribers of
network. The mobile operator offers its users not only a wide range of services and tariffs, subscribers of the network have the opportunity to obtain the necessary reference information in several ways. A single federal number, according to which the provider provides an opportunity to contact a specialist - 8( 800) 333-05-00, is available when calling from a mobile phone and from a conventional fixed device. By calling him, the company's customers have the opportunity to solve all their concerns.
Subscribers of the network can contact their mobile on a short number - 0500. The service is also provided for free. To contact the "live" dispatcher, after the buzzer in the handset, wait for the answering machine message, then select "1" on the phone keypad and "2" after a couple of seconds. After this, you will be informed of the waiting time before contacting the dispatcher. Get the necessary information customers can and by another free phone - 8-800-550-05-00.
Call Megafon support from other
operators If you can not communicate with the controller with the help of intercom, you can get help from other mobile telesystems for free. Subscribers Tele-2, Beeline, MTS can use the support phone - 88003330500. This service is not different from 0500, however, a short number may not be available for such providers as MTS.For this reason, the company offers to use another free option. In cases where there is no connection, customers can call - 8-800-550-0500.
To call the operator Megaphone when roaming
For those who are in roaming abroad of their region or country, the company offers several options for a possible connection with a specialist:
- Calling on 0500 or 0555. Regardless of your location, the service is stillremains free. To connect to a service center employee, after listening to the voice menu, select the numbers "1" and "0".Then the autoinformer will inform about the new features of the system and connect it with one of the help consultants.
- Send a message to the consultant. By the same number 0500 or 0555 you can send SMS with the question of interest. In response, the consultant will explain all the necessary points. The service is provided free of charge.
- Call from a landline or other mobile phone. To contact a specialist, dial "hot" number from any available device - 8( 800) 55-00-500.Since you are outside the state, dial the number in the international format. Instead of the first "8" use the code of Russia - "+7".Incoming and outgoing calls are not charged in roaming.
Other ways of communicating with Megaphone Contact Center
You can receive unknown information by using other means of communication. In addition to phone calls, you can ask a question on the official website of the company:
- Connect to the Internet, go to the company page, find the link "Help to subscribers" and go through it.
- A new window "Online Consultant" opens.
- Before you type your question, you need to provide information about yourself. Then select the subject of the question and send the message.
- Online consultant will provide you with the information you need.
Provider offers you to take advantage of video calling from your PC.In addition you will need a web camera and a microphone. To use this service:
- Log in to the official page of the company on the web and find the link "Video call".
- By clicking on it, expect an answer, as if you called the phone.
- In the absence of equipment, chat will help you to get information. To do this, go to the "Support" section, select the "Chat" item and ask your question.
Video: MegaFon contact center
If you want to know more about the operation of Megafon's contact center, see the video below. In addition to statistics about how many minutes the help desk communicates with customers during the year, what time is spent on each client, to listen to him and give advice, you will learn about the average waiting time for a consultant's response to one user and other interesting information about the workdispatching service firm.