What is the buyer's protection for Aliexpress, what is the maximum protection time? The protection of the buyer for Aliexpress ends: how can I extend the protection period through a computer and a mobile application?

Answers to frequently asked questions about protection on Aliexpress.

What is buyer protection for Aliexpress?

This is a special program that ensures the security of purchases on Alyekspress. The program Buyer protection Aliexpress is based on the escrow principle and is controlled by its own esque service, Aliexpress.

The operation of the buyer protection system on the ASEX15D

The essence of the escrow principle
1. The buyer transfers the money for payment of the selected product. Money is automatically credited to a special escrow account.
2. After the money is received on the escrow account, the system sends an order receipt notification to the seller.
3. The seller processes the order and sends the parcel.
4. The buyer receives his order and confirms the receipt of the goods on AliExpress.	4. Buyer • does not receive his order, • receives his order, but is not satisfied with the quality, etc. The buyer opens a dispute on Aliexpress.
5. Money from the escrow account is transferred to the seller's account. The transaction is complete.	5. Money is frozen and remains on the escrow account before making the final decision on the open dispute.

Important: Thanks to the escrow system, the buyer is protected from the seller's misconduct.

What is the maximum buyer protection time?

The maximum buyer protection time is 90 days. In aggregate can last up to 120 days.

Important: the validity period of the program Buyer protection exceeds the delivery time of the ordered goods for 10-15 days. For example, if the delivery time of the goods is 45 days, then the protection time is 60 days.

This time is necessary so that the buyer can:

• receive the ordered goods,
• check the quality and make sure that all characteristics of the received goods correspond to the description,
• confirm receipt of the goods in the system.

If the buyer needs additional time to verify the quality of the goods, he can extend the protection program for a period of 10 days.

How long can the order protection for Aliexpress be prolonged?

The most convenient time to extend the protection of the order is 10 days. In some cases, the time for renewal of an order may be 20-30 days. The total term of the protection program is no more than 120 days.

Where to look at the term of the buyer's protection for Aliexpress?

Each separate lot, ordered by Aliexpress, has its own individual term of protection.

To view the period of buyer protection for Aliexpress:

1. Activate the drop-down menu My Aliexpress and open the tab My orders .
2. Find the order you are interested in and activate the button More ( next to the order).

Where to look the term of protection of the buyer for Alyexpress?

1. The opened window contains, incl.and information about the duration of the Buyer Protection. Information is provided either in the form of a timer with a running countdown, or as a reminder of the end of the protection of the order.

Where to look at the period of protection of the buyer for Aliexpress?

Where to look at the term of the buyer's protection for Aliexpress?

The protection of the buyer for Aliexpress ends: how can I extend the protection period through the computer?

The system automatically alerts you when the period for order protection is over 5-7 days before the end date.

If you want to extend the duration of the Order Protection, activate the function Request extension of the Order Protection .

How to extend the duration of protection through a computer?

In the window that appears, specify the number of days to renew the Protection.

How to extend the duration of protection through a computer?

As soon as the system accepts your request, a pop-up window will pop up with

notice. How can I extend the protection period through the computer?

How can I extend my protection through a mobile application?

Unfortunately, the function of extending the order protection time in the mobile application of Aliexpress is not available.

You can go to the site through your browser and act in accordance with the above algorithm.

Tip: be sure to open the full version of the site!

How many times can I extend the customer protection?

You can extend the protection of the buyer unlimited number of times. The main condition: the total term of the protection program - no more than 120 days.

What happens if the buyer's protection for Aliexpress ends?

Once the expiration date of the buyer protection expired, the system automatically considers the transaction to be completed. The order is closed, and the money from the escrow account is transferred to the seller's account.

Video: Aliexpress - Buyer Protection