The article details all conditions for returning goods to the KupiVip store and step-by-step instructions on how to make a return correctly.
Contents
- BuyVip: what to do if the size does not match?
- BuyVip: return policy
- BuyVip: how to download and print the return goods application form?
- BuyVip: how do I return the goods?
- BuyVip: how to return the goods?
- BuyVip: how quickly to wait for a refund when returning goods?
- KupiVip: contacts, feedback for
- questions KupiVip: customer feedback on
return Many buyers make orders for the purchase of clothes, accessories and other products on online spaces. Still - it is convenient and profitable, because in online stores often there are discounts, a large selection of goods and do not have to leave the house to make a purchase. One of the most popular is the clothing store, KupiVip shoes.
Unfortunately, not always purchased items correspond to the description and the size of clothes is suitable for the buyer. In such cases, you need to do a refund. However, not all customers of the KupiVip store are aware of how to do it correctly. Further read the details.
BuyVip: what to do if the size does not fit?
If you have long dreamed of a dress, found it, ordered it in the store, and it came and the size did not fit you. In this situation, you can exchange this item for an outfit suitable size, or return the dress for the original cost to the online portal.
Just do not immediately immediately before trying on the dress:
- cut off labels, tags
- throw a check, packing
- wear it and even more erase
How to exchange clothes if the size does not match? KupiVip IMPORTANT : You can return the purchase within two weeks. After the expiration of fourteen days, your goods can not be exchanged.
BuyVip: return policy
Each customer of the online store has the right to make a return of the goods they do not like. The only thing that must be observed without fail is the following conditions:
- The product must be the same as you received it.
- Save all tags, checks and pack them with the product in the same packing material in which you delivered it.
- In the box, put a photocopy of passport data, an application for a refund.
- Then send the parcel to the address of the online store KupiVip( 142181, Moscow region, Klimovsk, Berezhkovsky Proezd, house 26, recipient: Privat Trade LLC).
Product exchange BuyVip: how to download and print the return goods application form?
In order for your refund to be accepted back, please fill out a special application form. It is in it that the client should indicate his passport details, the reason for the return, where you will transfer the funds.
You can download the application here:
Return of parcel by courier IMPORTANT: You can also apply online in your office on the KupiVip portal.
BuyVip: how to return goods?
As mentioned earlier, the return of an inappropriate product should be documented properly. All documentation for the product must be kept, in addition, do not forget to put in the photocopy of your passports and application .
It is completed as follows:
- First, print it on the printer. Then gently, fill in the free fields.
- At the top write the order number, date, name.
- Indicate the amount you spent on the item, write it in words below.
- In the column: Recipient of - write your name, first name, patronymic. Below fill all the free fields( write the number, the passport series, when it was issued, who issued it).
- Please indicate below which card to return money to.
- Then confirm with a signature that everything is written correctly. Do not forget to write a date.
- At the very bottom, write the article or shoe article, the name( as on the KupiVip website), the price, the reason for the return of the product.
Application for registration of goods IMPORTANT: Payment for delivery of the wrong product falls on the shoulders of the buyer.
BuyVip: how to return the goods?
Thanks to the well-developed services in the KupiVip store. Returns can be made in various ways, in particular:
- by the Transportation Service, which you delivered to
- by the courier service of the online store
- directly by the Russian Post( 140961, OPS Moscow ASC, PO Box No. 145).
- . To make a return via fasting, and in suchIt does not matter which service you sent the goods to before.
Return methods IMPORTANT: you can get funds for the goods on a bank card, on the Russian Post or a bank account.
BuyVip: how quickly to wait for a refund when returning goods?
If you decide to make a refund, then you will have to wait a little. According to the instructions, the online store will return them after ten calendar days.
In cases when, the goods are returned by courier delivery, the money is returned in five days.
Among other things, various financial institutions have their own internal rules. They say that the funds go to the client's account not immediately on the day they were transferred, but after a certain period of time.
Terms of repayment for returned goods BuyVip: contacts, feedback for
questions If you have any questions about the return of money, goods, etc.you can call these numbers in Russia. Operators of the online portal are on call 24 hours a day, 7 days a week.
- For Russia: 7( 495) -99-444-99
- For Moscow: 7( 495) -99-444-99
- For residents of St. Petersburg: 7( 812) -319-39-19
- For other regions: 8( 800) -100-44-99
Company Contacts KupiVip IMPORTANT : Incorrectly completed return form can affect the speed of money transfer for the goods. After all, operators will have to contact you to clarify contact information or other information. Therefore, carefully fill out the application and do not forget to attach a photocopy of the identity document, checks. Enjoy the shopping!