How to return money when canceling an order for Aliexpress? How can I check the refund to Aliexpress when canceling an order?

In the article: answers to frequently asked questions regarding the refund of money from by AliExpress.

Canceled the order for Aliexpress when the money is returned?

The AliExpress Support Service provides the following information regarding the terms of refunds based on your chosen payment system.

Official terms of repayment from Aliexpress

In real life, the repayment period varies from 3 to 20 working days.

Where does Alyexpress return the money after the cancellation of the order?

The seller returns the money to the payment system from which he received it earlier( see the table below).

From where the goods were paid	Where to return money	Possible nuances
From the mobile phone through the wallet Qiwi.	To purse Qiwi( created automatically when paid and tied to your mobile phone number).	Refunds for purchases paid online on a currency equivalent basis are made to the balance of the currency account, and not the main one. Click the "Work with accounts" tab and check the status of all your accounts.
Through the Yandex. Money system( the form of payment is cash).	On the Yandex. Wallet.	At the purse comes the so-called digital money, which you can then use to pay bills or goods( when buying online).
From the mobile phone in the cabin of communication( form of payment - cash).	To the account of the mobile phone indicated on the order form.	Carefully check the number, which is indicated at the time of placing the order.
From a bank card.	On the bank card.	Be careful: the expiration date of the card you use for payment must be more than 6 months.
From WebMoney purse	To purse WebMoney	Refund for purchases paid on the Internet in currency equivalent is carried out to the balance of the foreign currency account.

Be sure to check Alipay Wallet settings. Money can return to this purse if you have not canceled the automatic refund to this payment system. Unfortunately, you can not withdraw money from Alipay. They can only be used in settlements with sellers Aliexpress.

Wallet Settings Alipey

Stages of Refunds for Alyexpress

1. The buyer opens a dispute.
2. The dispute ends in favor of the buyer.
3. The seller initiates a refund.
4. A refund schedule appears on the order page. If the information on the refund does not appear, then the seller for any reason did not initiate a refund. The buyer should contact the Aliexpress Support Service or Alipay Support for clarification.
5. Money comes to the account from which they were sent. If the money does not come, and the Support Services of Aliexpress and Alipey confirmed their transfer, you should contact the Bank Support Service or the payment system used for payment.

How long does it take to get money back from Aliexpress?

You can see the official information on the terms of the refund of money at the beginning of the article.

Important: the period for the return of digital money to electronic wallets is much less than the time for refunding money on bank cards.

How to make a refund to Aliexpress on a bank card Visa or MasterCard, or Sberbank?

If you paid for the order of one of the above cards, the money must be returned to the bank account to which the card was tied.

Important: in the process of activating the Alipay account or when linking a bank card to an Alipay account, activating a refund to Alipay account can occur automatically. Be sure to check your profile!

Buyer profile on Alipay

How to check the refund to Aliexpress?

1. Activate the drop-down menu located in the upper right corner on the main page of the Aliexpress.

Location of the drop-down menu on the main page Aliexpress

1. Activate the submenu My orders .
2. Find the order on which the refund will be made and activate the button. More .After activation, you will go to the page containing the fullest information about the order that interests you.

Sample order page for Alixpress

1. Activate the Payment tab. Here you will find a refund schedule showing the current stage of the process.

Funds recovery schedule

To quickly jump to the pop-up window with a refund schedule, activate the Return Stages button in the sub-menu My orders .

Fast activation of the return schedule

Video: We punish a $ 100 dishonest seller! Dispute on ALIEXPRESS