If you have any questions on the order, write to Aliexpress chat online.
Contents
- Support service Alyexpress - help: frequently asked questions
- Customer Service Aliexpress - administration: online chat in Russian
- Support service Alyexpress: how to address via robot Eve?
- How do I find out the email address of Aliexpress and write a letter?
- Is there a hotline on AliExpress and how do I make a call?
- Video: how to contact the site administration on Aliexpress?
Aliexpress is a popular trading platform in the circles of shoppers. Here, low prices, user-friendly interface of the site, choice and order of goods. I like shopaholics and a huge assortment of goods, because in this marketplace you can buy everything you need for yourself, at home, at work.
- Naturally, as in online stores, on Aliexpress not every purchase can be successful.
- What should I do in this case? How can I contact support? What email address should I write to? These and other questions are answered in the article below.
- If you are still going to register on the site, then it will be easier for you to do this after reading the article on our website. You can also study video instructions and register for them.
Support service Alyexpress - help: frequently asked questions
The buyer may need help at any stage of the order. If you have any questions or disputes, contact Aliexpress support. Here you can find answers to frequently asked questions. Read the entire list of questions, and perhaps you will find a solution to your problem. Click on the question and you will see the answer.
Tip: Do not write to the support team for any reason. This will load the work of specialists, and therefore the response time can be long.
Read the frequently asked questions and answers to them if you go to the " Help " tab on the main page of the site.
Support service Alyexpress - help: frequently asked questions in the Help section Here is the list of questions that are most often asked by buyers at Aliexpress. The answers to them have already been published in every active link of the question, therefore most of the problems that arise can be solved instantly.
Support service Alyexpress - help: frequently asked questions Customer Service Aliexpress - administration: online chat in Russian
You can send the administration in the online chat. A virtual specialist is ready to help from 7 am to 1 am Moscow time. If you need to contact urgently at another time, then do it better through an English-language service or e-mail. To contact Aliexpress customer support in Russian:
Click on the " Help " section on the main page of the site. Go to the drop-down menu in the " Help Center" tab.
Customer Service Aliexpress - administration: online chat in Russian Then on the opened page on the left you will see a chat window in Russian. Press the button " Online chat ".
Customer Service Aliexpress - online chat in Russian You will open a window in which the administration official will contact you, and ask you to describe the problem.
Support service Aliexpress - administration: online chat in Russian Ask what interests you, and you will immediately get a solution to the problem. After speaking with the operator, the service will offer to evaluate the quality of the service. You will need to click on the appropriate button.
Customer Service Aliexpress - assessing the quality of work Your assessment will help to make the service even better.
Support service Alyexpress: how to address through the robot Eve?
You can get the answer to your question on Aliexpress using Robot Eve. This robot is a good help if you need to get help on frequently asked questions. But, if you have a more complicated problem, associated with a personal order, then it's better to write to the support team. Eve answers only in English. How can I go through the robot Eve?
In the same section " Help ", as described above, go to the "Help Center" tab. On the bottom right there is a window with a virtual assistant. Click on " Ask a question ".
Support service for Aliexpress: how to apply through robot Eve? Inquiries should also be written in English. Robot Eve responds instantly - conveniently and quickly.
How do I find out the email address of Aliexpress and write a letter?
Many people find it easier to write a letter electronically than chatting. How to find out the email address of Aliexpress and write a letter? You can find out the e-mail address in the " Buyers Guide" tab at this link.
At the bottom of the page, find the active link " Support Service".Click on it and you will be taken to the page where there are email addresses of Aliexpress.
How do I find out the email address of Aliexpress and write a letter? You can write to Aliexpress at the following e-mail addresses:
How to write a letter to Aliexpress? Write a letter in English. It is worth noting that this form is used by buyers in extreme cases, it is more convenient to write in the chat. An answer to the letter can be waiting a month or even longer.
Is there a hotline on AliExpress and how do I make a call?
Is there a hotline on AliExpress and how do I make a call? A hot line phone is the most convenient way to ask a question. On Aliexpress there is a hot-line phone, but you can call only in roaming. Therefore, in advance, replenish the account of the phone, so you have enough money to talk. Use this method to solve problems only in extreme cases, when qualitative consultation is necessary.
How to call? You will have to contact the phone numbers listed on the Alibaba website, since Aliexpress does not have its own hotline numbers. Follow this link to make an online call.
Tip: Prepare to speak with the operator in English.
There are a lot of ways of contacting specialists with Aliexpress. If there is a problem, choose a more convenient method of communication with the administration, and solve all the issues that arise.