Business etiquette: 15 important rules. Standards of business etiquette: speech, telephone, business communication

Business etiquette what is this: a tribute to tradition or the principle of pledge of success?

Contents

Business dressco. Business accessories
Video: DRESSSCODES women of the leader
Video: Business accessories
Speech etiquette: competent speech
Business letter etiquette
Video: Business correspondence etiquette
Respect for the interlocutor
Ability to negotiate
Listening and hearing
Business gestures
Video: Businesscommunication. Positions, gestures, gait
Order on the desk in the office
Telephone etiquette
Business correspondence on the Internet
Business person values time
Respect commercial secrets
Work at work
Observe the working hierarchy: the subordinate - the head
Maintain positive relations with the staff of the collective
Receiving delegations
Not knowing the rules leads to loss of credibility, money, business
Video: Business clothes or Dress kod? Business etiquette

The external appearance can tell a lot about a person: status, social and material status, character and mentality of
instagram viewer
Another important factor are other components of business etiquette.
For all the sophistication of clothes, one rough or incorrectly spoken word is enough to radically change the opinion of the person
We need to know and skillfully apply the principles of business etiquette to all participants of the business process at any level of

. Let's consider the basic rules of business etiquette.

Business dresscoat. Business Accessories

Many large holdings pay much attention to the dress code. This requirement takes a separate place in the corporate ethics of such a company. Already for the interview there are certain requirements for appearance, established by the ethics of the company.

In the absence of strict individual requirements for the appearance of employees in the organization, it is necessary to comply with generally accepted standards adopted in the business world.

Strict

Provided for a high rank of officials, companies with strict business ethics, important business meetings.

Classic suit made of smooth-haired fabric. Dark, close to black or black. White shirt, without any drawing.

Women .Strictly - straight skirt to the knee. Color of pantyhose. Shoes of dark color. Classic, closed. At a low heel, not more than 7 cm. Hair without a bulk styling, natural. Cosmetics pastel colors, barely noticeable. Perfume is minimal, barely audible. Ornaments small are not flashy. Bags are not large, but not small. Not bright, without figure and additional details
Men. Tie is required. Tones are not catchy. Striped pattern, plain jacquard. Boots not warmed, dark color, cleaned, leather. Socks - only high, black. Acceptable, classic accessories

Business

Daily for employees and heads of prosperous holdings

Requirements are similar to strict style. In the summer light colors of suits, natural fabrics are supposed. In the winter woolen things from thin jersey are acceptable.

Men. Costumes of calm shades, tweed, strip, glitschek. Shirts with a pattern in stripes and cage, different shades, jacquard. Ties-diverse, except evening style and butterfly. Shoes are brown in color. To the socks requirements are minimal - should be darker than trousers and lighter shoes. In summer, shirts with short sleeves
Women are allowed. Trousers are allowed. The skirt is strict, of any length, with a classic pattern. Blouses are not bright, calm colors. Different knitted business tops are possible. Tights are dark, bodily, white. Shoes in the summer are allowed a little open, with the same length of the heel, but thinner. Any classical ornaments are acceptable. Perfume is light. Makeup more saturated tones, but not catchy

Free business

Suitable for creative studios, offices on non-foster days

In addition to the business style, you can wear a stretch, medium-thick knitwear, a pattern, slightly bright tones, synthetic fabrics. Denim pants are available in black or beige.

Men. Jacket with a strict T-shirt. Cardigans, pullovers. Suede shoes. Checkered shirts. Strict, denim pants
Women. Not flashy, bright colors. Any thing from jersey is not a sporting style. Free silhouette. Loose hair. Shoes are allowed in any summer. Wearing tights at will. Attention - here jewelry is prohibited. Acceptable bijouterie

Affiliate business

Acceptable for offices with small capital, for ordinary clerks not working with unauthorized visitors
All clothing options are possible, except provocatively sexual and athletic.

Video: Women's dressress's head

Video: Business accessories

Speech etiquette: literate speech

There are some axioms of business communication: qualitative( the speech is trustworthy having under itself the right reasons), quantitative( speech is not long, and not short)in relation to the listener) and order( speech should be clear, clear and understandable for the interlocutor).Not observance of one or more of these prerequisites entails a failure in communication.

Business letter etiquette

The principles of writing a business letter are laid down in the basics of record keeping. But it's wise to put thoughts on paper, perhaps only by learning speech etiquette. While not forgetting to comply with all the rules of spelling. And do not go to the dry writing of the text.

Video: Etiquette of business correspondence

Respect for the interlocutor

An important postulate of business etiquette is the ability to respect the opponent's opinion.

Elementary rules of business etiquette:

You can not care only about your prospects and benefits. Such a person does not have authority either in business or in his own circles of communication.
You should not put visitors outside the door of the reception at the end of the working day or 5 minutes before dinner. This is at least not correct
To speak at the top of the voice in the office where other employees work, at least not respectfully. Looks not beautiful and rude on the part of
Chief, must know how to listen to their subordinates. Otherwise, the
conflicts arise not up to understanding and conflicts. The leader is forbidden to use non-lexicon words and expressions in any communication. This undermines his authority and humiliates in the eyes of his subordinates.
The ability to understand another, to hear it, to help - helps to solve any problem. Creates a healthy working atmosphere in the team

Ability to negotiate

To bring to desired success, negotiations are an integral part of business etiquette

Preparation.

Define the goal
Draw up the plan
Choose a mutually comfortable place, date and hour of the

meeting Rules.

We arrange a comfortable, fiduciary environment, kindle the curiosity of the opponent
. As we conduct negotiations, we analyze the stages of the conversation's progress. When the result is achieved, do not delay the conversation, conclude the negotiations
Fix the results
Conduct an analysis of the negotiations

Ability to listen and hear

The ability to hear and listen is an important element of business etiquette that allows you to earn millions and save timeof the business person

This is rare. The ability to hear the story of the interlocutor, what he least wants to tell, makes it possible to conclude a profitable deal. Or on the contrary to refuse from the veiled very flattering, but not favorable offer.

Business gestures

You can talk a lot about this. This is the whole science described by the famous Alan Pease. Studying that you can easily determine the inner essence of the interlocutor. This is successfully used by smart people applying the basics of business etiquette

Elementary rules:

In working time, the movements should be active, without fuss
Gait - clear, firm
Back straight, chin slightly raised
View purposeful, Embrace, kiss, slap - are forbidden

Video: Business communication. Poses, gestures, gait

Order on the desktop, in the cabinet

According to the state of the desktop, an experienced employer can determine the abilities of the employee.

Clean, cleaned table, with even folders on the table in the cabinets, surely takes precedence over the desk with a stack of dusty paper, and littered with unrelated items:

Telephone etiquette

Telephone etiquette, as well as dress code in respectable companies is regulated separately.

In other cases, general rules apply:

Personal telephone conversations, during business hours, are prohibited.

Business correspondence on the Internet

Business Internet correspondence is easy to use, with the skills of competent communication and correspondence:

Business man appreciates time

The basis of business etiquette is punctuality.

Even with all the above listed business etiquette skills, but at the same time constantly being late or chatting incessantly about the topic, not respecting someone else's time, it is not possible to hope for continued cooperation with the companies of the giants. Such partners in the business world are avoided. They do not inspire confidence.

Observe trade secrets

Confidentiality is the foundation of a successful business for any self-respecting company.

Therefore, every successful company employs a subscription for the non-disclosure of trade secrets
The problem of disclosure may completely not be solved by this method. Nevertheless, the prestige of the company gives an opportunity to think about the employee, in case of overabundance, about the compliance of the position

Work at work

It's no secret that most of the working day, many employees spend in a relaxed state: extraneous conversations, calls, coffee, tea.
A bit of time is devoted to the performance of their duties.
In this situation, any manager selects, that specialist who works in opposition to the rest, giving work all the time allocated to .

Compliance with the working hierarchy: subordinate - the head

Leader:

Exact attitude to all
employees Compliance with a certain distance
Complaints to the subordinates are expressed personally, without the presence of unauthorized persons

Subordinate:

We carry out orders and orders of the chief
In case of motivatedarguments, we express our position

To maintain positive relations with the staff of the

. The healthy situation in the team is the keystone to the prosperity and success of the company.

With a well-coordinated and friendly work, all energy is aimed at obtaining a common result.
In case of conflicts, service novels, cold war and other problems of collective relations, more than one hour is spent on disassembly, swearing, empty talk, discussions.
. Negative mood reduces the efficiency of
. Therefore, first of all, the mentality of the collective should be taken into account when selecting personnel. In the future, to maintain a healthy environment, respecting all standards of business etiquette
. If this knowledge is not available to employees, it would be nice to introduce them to the basics of
. In case of problems, to eliminate as soon as possible, by all possible means, to the flesh before the termination of permanent incidents provocateurs,not having the concepts of business etiquette

Receiving delegations

The reception of delegations is a very delicate process, which requires special study. Basics can be seen in the example:

Do not know the rules leads to loss of credibility, money, business

Knowing business etiquette is not a tribute to tradition.

Observance of these foundations leads to success, non-compliance, as well as ignorance leads to a negative process.

Almost half of transactions are not due to non-compliance with the basic rules of business etiquette. The business etiquette of an experienced businessman, worked out for years, requires the same attitude to himself. Not observing this rule, looks like a challenge, an insult. Which leads to a negative conclusion in relation to the opponent. And this is fraught with the loss of money, business and authority.

Everyone, especially a beginning businessman, needs to learn the basic rules of business etiquette in order to achieve great success.